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Bad Review? 5 Steps You Should Take.

If you have been in business for a while you may have found yourself on the other end of a bad review. You may have been at fault or maybe not. But the result is the same. Your reputation is tarnished. Your online reputation can be your strongest asset or your biggest liability. Reviews allow consumers to hear from real people about your services. Are you living up to your customers' expectations? Here are a few statistics you should know. 97% of consumers looked online for local businesses in 2017, with 12% looking for a local business online every day. 85% of people trust online reviews as much as a personal recommendation. (2017) Yelp & Facebook are local consumers' most trusted review s